Program Training

The added value of knowledge transfer

Training is a value-added component in our complete service package and is provided at no charge to customers. At implementation and product roll out, training includes general overall instruction on the solutions. PMSI absorbs the cost of any additional training to educate client staff on new service enhancements.

Working with our clients, PMSI has developed a comprehensive training and knowledge-transfer program customized for each client to drive efficiencies in program execution that promises unmitigated, all-inclusive support throughout the partnership. Training can either be conducted in person or online. Our training programs include, but are not limited to, the following:

Employer-Level Training – Best utilization of the first fill and supplemental card programs to make obtaining medications for injured employees hassle free, with the goal of achieving program utilization at the earliest stage of the claim possible to ensure optimal network penetration and reduce out-of-network transactions.

Corporate-Level Training – For corporate risk managers, focuses on cost containment by providing insight into industry drivers affecting cost of pharmacy, as well as legislative changes that may affect employers’ overall costs.

Additionally, training can be provided at the nurse level (if employer has triage operations or in-house clinics) to provide insight into ways nurses can assist in directing injured workers to specific pharmacies in the network and provide insight into the various PMSI programs that serve to look out for the well-being of the injured worker as well as support efforts in return-to-work programs.

We also provide CE-based training to improve awareness and understanding of the medications used in workers’ compensation to treat pain, as well as provide a complete overview of the PMSI formularies and the role they play in controlling utilization.

Claims Professional-Level Training – Equips claims professionals and risk managers to take full advantage of PMSI’s program benefits and value-add features that drive cost containment and workflow efficiency. All our CE courses are also available to claims professionals.

VitalPoint™ Training – Hands-on, on-site training is provided for managers and adjusters. Training is conducted by our VitalPoint™ experts accompanied by easy-to-use manuals geared for three user levels—employers, supervisors and adjusters. Client-specific Quick Reference Guides can also be designed to facilitate learning.

Catastrophic Care Training – PMSI’s Catastrophic Care Nurses present continuing education and training, and serve as a great resource to all members of the healthcare team. These exceptional educational classes focus on current and long-term needs for the catastrophically injured worker. These courses guide the claims professional in business decisions achieving the best medical and financial outcomes.

Continuing Education – A variety of clinical continuing education courses and in-service programs are available for adjustors and case managers via PMSI’s nationally accredited continuing education program. Courses designed specifically for workers’ compensation professionals are available to update learners on the use of medications in the treatment of injured workers, the management of catastrophic cases, issues related to case settlement, and other pertinent issues.

PMSI’s nursing experts offer on-site in-service training programs for adjusters, nurses and other workers’ compensation insurance and healthcare professionals. Pharmacy courses are available online or via webinar. Courses are available on a wide variety of current and emerging issues.