Pledge of Commitment to our Clients

PMSI is committed to serving the industry with clinically based Pharmacy, Critical Care, and Settlement Solutions innovations for the workers’ compensation and liability markets. Through technology and insightful data that address our clients’ most critical business needs, we augment traditional cost containment efforts and deliver the best network penetration in the business.  Since day one in 1976, when PMSI pioneered the concept of a single-source solution, we continue to add value to the products, services and programs we deliver through our proven commitment to world-class customer service. Our Pledge of Commitment is backed by results-driven solutions provided by a customer-centric organization that knows what our customers need and how to deliver it.

We commit to:

  • Use a tailored approach to our programs and solutions. We will provide personalized solutions aimed at aligning specific business needs and objectives.
  • Apply a clinically focused approach to best-in-class utilization management. We are committed to helping eliminate unnecessary utilization—which improves injured worker outcomes and contains costs, thereby reducing operating expenses.
  • Deliver world-class, technology-enabled solutions. We have invested a significant amount of capital to enhance our technology capabilities and will continue to do so to provide clients with the best enabling technology.
  • Maintain strict compliance with all program Service Level Agreements. We commit that we will deliver high-quality service by consistently meeting and/or exceeding program service levels and operating metrics.