Dedicated associates committed to client success
PMSI’s number one priority is the service we provide to our clients. With a deep understanding of our clients’ business needs, PMSI stays a step ahead by recommending ways in which our solutions can best meet these needs. Everyone at PMSI is committed to providing best-in-class account management service—it’s embedded in our company culture.
Our understanding of our clients’ needs drives our innovative solutions—backed by the practical know-how and experience that ensures we can deliver on our promises—with a whatever-it-takes attitude. We measure our success by the success of our clients, ensuring that our clients receive the level of service they deserve.
It’s about each and every client – PMSI has adopted best practices throughout our service offerings to specifically address each client’s individual program needs. We seek to understand each client’s pain points and other sensitivities—and deliver solutions to address quickly and cost effectively. PMSI’s programs are not “one size fits all.”
It’s about an end-to-end solution – PMSI uniquely approaches workers’ compensation pharmacy benefit management from an end-to-end claims perspective—applying integrated adjudication, clinical utilization, and billing and control systems that are specific to the challenges and nuances of the industry—yielding greater value for our customers and addressing and positively impacting the key cost drivers that influence drug spend and clinical case outcomes.
It’s about continual improvement – Through the continual development of enterprise clinical management programs, investments in technology enhancements, partnerships with retail pharmacy chains and clinics, as well as a focus on customer needs and ongoing strategic initiatives for program performance, we ensure each client a total program solution—one that is cost effective and operationally efficient while providing quality care to each and every injured worker. Plus, we have a documented quality assurance program centered on constant enhancement of our products, services, processes, and management and tracking tools—to deliver tangible results.
PMSI’s associates are industry experts – Many with over 35 years of medical experience—with proven track records in delivering outstanding, distinctive value. Our dedicated clinical and operations staff are some of the most talented and experienced in the industry, with core competencies and specialized certifications including MD; PharmD; RPh; CPhT; Clinical Pharmacist Liaisons; RNs, BSNs and MSNs; Clinical Nurse Consultants; Catastrophic Care Specialists and Nurses; Claims Adjuster; MSCC Certified; medical coding; case management; legal; government compliance; life care planning, MSAs and liability settlements; insurance and reimbursement; data management; information technology; finance; and customer care. With this well-rounded background of medical, claims and legal expertise, we consistently provide our clients with world-class, expedient service and quality care—with a mission to exceed expectations.