Mail Order Program Frequently Asked Questions

Q: What types of prescriptions are best for mail order?
A: PMSI’s Mail Order Pharmacy is designed to handle all your medication needs that are taken on a regular basis for a long-term injury (more than one month duration).

Q: Do I have to submit paperwork or pay for my medications?
A: With PMSI, there is no paperwork for you to complete. Your prescriptions are billed directly to your insurance company on your behalf ensuring you will have no out-of-pocket expense. We handle it all for your convenience.

Q: If I am already using a different mail order pharmacy, can you transfer my prescriptions for me?
A: Yes. All we need is the pharmacy phone number, Rx number, the medication name and your permission to call the pharmacy. If the prescription has a refill remaining we will transfer it immediately if state law allows. If the prescription is out of refills, PMSI’s pharmacy specialists will call your doctor to request permission to refill.

Q: How will I get my medications?
A: Approved prescriptions are filled through PMSI’s mail order pharmacy program. They are discreetly packaged, shipped free and arrive promptly at your home through regular mail, UPS or FedEx. PMSI maintains necessary licensing to ship in all 50 states and our convenient delivery removes the worry of having to travel to the pharmacy to pick up your prescriptions.

Q: Can I get my controlled substances/narcotic prescriptions through the mail?
A: Yes, PMSI can discreetly ship these types of medications directly to your home. A signature by an adult will be required to deliver the package. These medications require the special care of PMSI’s dedicated team of pharmacy professionals to ensure fast refill and secure three-day or overnight delivery by UPS or FedEx.

Q: How soon will I receive my medications?
A:Once your prescription is received by PMSI, it must be validated and approved before it can be filled. Once approved, your medication order is released and shipped directly to your door.

New prescriptions: When orders for new prescriptions are received, they will be validated and approved, which may take several days. Once processed, the medication order will be filled and shipped — generally you will receive your medication within 14 business days. Shipping times may vary.

Refills: Requests to refill prescriptions are generally processed within 24 hours and are usually returned to you within five business days.

Q: How does PMSI remind me when it’s time to re-order?
A: Taking your medication as directed by your doctor is important to your recovery. That’s why PMSI will automatically call to remind you when it’s time to re-order so that you don’t run out of your medicine.

Customer Service

Q: How do I sign up for mail order?
A: For personal assistance, you can call 800.304.1764 and speak directly with one of our friendly associates during our regular business hours (8:30 a.m. – 8:00 p.m. ET, Monday – Friday). The customer service specialist will gather your information and coordinate the necessary data from your physician and insurance adjuster.

Or Click here to use the online Mail Order Enrollment Form

Q: Who do I contact with general questions about the program, if I need to place an order for a new prescription, check the status of an order, or re-order prescriptions?
A: If you have any general questions about the program, an order or a refill call us at 800.237.7676 ext 87201 and speak with one of our friendly associates during our regular business hours (8:30 a.m. – 8:00 p.m. ET, Monday – Friday.).

If you just need to re-order an existing mail order prescription, you can also use our online form 24 hours a day, seven days a week.

Click here to access the Re-order Medication Form.

If you have received a new prescription from your physician and need to mail it to PMSI, make sure it includes the medication name, dosage, your doctor’s signature, your name address and phone. Then send it to:

PMSI Mail Order Pharmacy
P.O. Box 30011
Tampa, FL 33633-1375

Q: What if I need to talk with a pharmacist or have a question about a medication?
A: One of PMSI’s many benefits is the accessibility of our pharmacy team. Our pharmacists and technicians are experienced in dealing with workers’ compensation related medications and aim to answer any questions you may have. In fact, part of PMSI’s process is to verify that each prescribed treatment is safe and medically appropriate for your condition. Each medication is thoroughly screened against your medical profile to identify any potential drug interactions or allergies prior to dispensing.

Whether you have a question about a particular drug, or just want to talk with an expert, our registered pharmacists and technicians are available from 9:00 a.m. – 6:00 p.m. ET, Monday – Friday to consult with you. Experienced help is just a phone call away at 800.237.7676 ext 87820.

Brand and Generic Medications

Q: What are generic medications?
A: Generic medications contain the same active ingredient and the same dosage of medication as the equivalent brand-name drug. The U.S. Food and Drug Administration (FDA) rigorously reviews generic drug applications to verify that the proposed drugs are pharmaceutically and therapeutically equivalent to the brand-name product. This means that you can use generic medications in place of most brand-name drugs without creating a change in therapy.

Q: Are generics medications as good as brand-name drugs?
A: Yes. PMSI’s pharmacists only dispense generic drugs that contain the same active ingredients as their brand-name counterparts and are identical in strength, dosage form (e.g., tablet, capsule), and method of use (e.g., taken orally, by injection). Manufacturers must also prove that the generic product will supply the same amount of the drug’s active ingredient in the body at the same rate as the brand.

Q: Do I have to use generics for my work-related injury prescriptions?
A: Many states’ workers’ compensation regulations require work-related injury prescriptions to be “generic mandatory.” This means a generic medication must be dispensed when available unless the doctor indicates that the prescription is “brand medically necessary.” The states that require generic utilization change often due to legislative action.